Customer Service Forms

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Please return the completed application for new service and proof of ownership or a rental agreement to the District office at 11570 Donner Pass Road, Truckee CA 96161 or email at service@tdpud.org or fax to (530) 550-1968. We are open Monday through Friday from 8:00 AM to 5:00 PM.

 

Application for a new Residential Water and/or Electric Service

PDF – Residential Application 

Application for a new Commercial Water and/or Electric Service

PDF –  Commercial Service Application 

Autopay Credit Card and Autopay Bank Draft

You may pay your monthly electric and/or water bill electronically. If you choose to participate in the autopay credit card or the autopay bank draft program, a monthly statement will be mailed to you on your regular billing date. Your credit card will be charged or your bank will debit your checking account for the exact amount of the monthly bill and transfer that amount to our bank on the due date. Sign-up and manage your autopay information online at tdpud.org, My Account/Smarhub or complete the Autopay Agreement Form and submit it to the Truckee Donner PUD office.

PDF – Autopay Agreement Form  

Auto Transfer Form

Complete this form if you are a homeowner renting your house to someone else, and you want the utility account to automatically transfer back to you when the lease ends.

Online Form - Auto Transfer Form

Property Management Authorization Form

Complete this form if you are a homeowner and agree to delegate certain rights to a third party to act as an agent for your property.

PDF - Property Management Authorization Form

Third Party Notification

A District representative will contact a friend or family member if the District is unable to reach you regarding the disconnection of your service.

PDF – Third Party Notification Form

Damage Claim Form

Complete this form if you want to file a property damage claim against Truckee Donner PUD.

PDF – Damage Claim Against the TDPUD

Complaint Form

Complete this form if you are not satisfied with the service provided by Truckee Donner PUD.

Online Form - Complaint Form

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