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Truckee Donner PUD does not generate electric power locally and relies on NV Energy for transmission services. Over the last two months, there has been a decline in NV Energy transmission reliability resulting in numerous intermittent and longer-term electric outages; primarily in Tahoe Donner and Donner Lake but also impacting Glenshire and other areas. TDPUD has been seeking a solution from NV Energy. Power outages do happen and we all need to be prepared. If you have questions about the causes of your power outages, call TDPUD at 530-587-3896 during regular business hours. For current outage information, visit our outage management page.

News List

SCAMS

Post Date:09/12/2018

ATTENTION: SCAM WARNING

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Utility customers are being targeted by scammers claiming to be a collections agent. The caller will impersonate the utility company claiming that your account is delinquent and must be paid immediately. If refused, they threaten disconnection.

 

Don’t be fooled!
Para información en español, visite: www.tdpud.org/my-account/scam

 

The Scam:

•  Scammers will demand immediate payment by pre-paid debit card, credit card, or money transfer

•  Scammers will threaten to disconnect your service from a remote location or after normal business hours

 

Truckee Donner PUD:

•  TDPUD mails monthly bills with past due balances, 15-day notices, and 48-hour notices

•  TDPUD sends automated telephone messages asking you to contact the office

•  TDPUD may disconnect service for nonpayment after multiple notices, but ONLY during normal business hours

•  TDPUD will NEVER ask for a pre-paid debit card or money transfer

 

WHAT YOU SHOULD DO:

If you are suspicious of a collection call, hang up immediately, dial TDPUD at (530) 587-3896 during normal business hours, and ask for the status of your account.

TDPUD WILL NOT DISCONNECT YOUR SERVICE AFTER NORMAL BUSINESS HOURS.

If you are contacted by a scammer, report the incident to the police.

 

tdpud.org

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