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TDPUD Alert: COVID-19 Response and Actions

Utility taking steps to ensure reliable and safe electric and water service.

Post Date:03/18/2020 3:54 PM

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Media Contact: Steven Poncelet

Truckee Donner PUD



For Immediate Release


TDPUD Alert:  COVID-19 Response and Actions

Utility taking steps to ensure reliable and safe electric and water service.

Truckee, Calif. (March 18, 2020) –Truckee Donner Public Utility District (TDPUD) is closely monitoring the coronavirus (COVID-19) and its impact on our customers and community. We are also committed to protecting the health of our employees so that TDPUD can work to ensure you have safe, reliable electric and water service.  All essential services are still being provided, though customers are required to conduct business with TDPUD online, by phone, or via mail.  Based on current recommendations from health officials and a review of critical operations, TDPUD has taken the following actions:

  • The administrative office at 11570 Donner Pass Road is closed to the public.TDPUD’s dedicated and knowledgeable Customer Service Team is available to assist you by phone at (530) 587-3896, by emailing, or by mail at 11570 Donner Pass Road, Truckee, CA 96161.
  • Payments can be made online, by phone at (888) 480-9712, or at our dropbox just outside our front entrance doors at 11570 Donner Pass Road.Many forms and transactions can be completed via the TDPUD website.
  • Consistent with the governor’s executive orders, the TDPUD board of directors will be practicing best management practices for public meetings, participating in remote locations within TDPUD boundaries, and ensuring Brown Act compliance. The public can participate in board meetings electronically by visiting comments can be made via e-mail up to the closing of the public comment period for an item by e-mailing
  • To protect our employees, customers, and community, TDPUD is suspending non-critical work, enabling work from home when possible, and modifying operations to maximize social distancing and proper hygiene.Employees are being asked to stay home if they are sick, are caring for a sick or at-risk family member, or believe that they have been exposed to COVID-19.
  • We also want to make sure that you know that TDPUD drinking water is safe from Coronavirus (COVID-19).According to the Center for disease control and prevention (CDC) the COVID-19 virus has not been detected in drinking water. The normally utilized treatments already in place with the TDPUD drinking water distributions systems maintain a safe barrier from viruses, including COVID-19.For additional information on water quality visit
  • Does TDPUD have customers updated contact information?Do TDPUD customers want to sign up for emergency e-mail and text alerts?Visit and click on the My Account button or call customer service at 530-587-3896.

“This is all about public safety and taking the steps to ensure that TDPUD maintains reliable and safe services,” said Michael Holley, TDPUD general manager. “We are all in this together and appreciate your support during these challenging times.”

TDPUD will continue to work with Federal, State and local authorities to ensure we are positioned to serve our customers.  Everyone needs to be informed and take action to protect yourself, your family, and our community.  Please help TDPUD and our community respond effectively to this unprecedented situation and mitigate impacts.

About Truckee Donner PUD:

TDPUD is a public utility district created in 1927 and overseen by a locally-elected board of directors. TDPUD is a not-for-profit entity that provides the greater Truckee area with reliable and high-quality water and power services, while guiding the community to conserve resources. For more information about TDPUD, call 530-587-3896 or visit

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