Truckee Donner Public Utility District
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"Where Does Our Water Come From?" TDPUD's Communications Team talks with Truckee-Tahoe Radio about all things Truckee water—where it comes from, how we deliver it to you, and the upcoming water rate public process.
"Truckee Donner PUD modernizes bill pay methods" In April, TDPUD's Board of Directors approved new account management tools for customers, accepted new funding from grants and insurance reimbursement for training and operations, and recognized staff for their hard work, both on the job and at the recent Lineworkers Rodeo. Read more here.
"TDPUD Approves Power Cost Adjustment Credit" TDPUD's Board of Directors approved several key initiatives at its March meeting, including a power cost adjustment credit to electric customers, a new bill round-up program, and a resolution outlining the impacts that federal funding cuts will have locally on wildfire mitigation and readiness. Read more here.
"Truckee Donner PUD recognized for transparent financial reporting for fourth year in a row" TDPUD's Financial Reporting Team was honored by a government finance industry group for its excellence in financial reporting. Read more here.
"Truckee Donner PUD Launches New Scholarship Program" TDPUD has launched a new scholarship program that targets both college-bound high school seniors and local students interested in pursuing the trade and vocational skills that make electric and water utilities function. Read more here.
"Martis Valley Groundwater Basin: A Vital Resource for the Region" Do you know where Truckee's drinking water comes from? The Sierra Sun dove deep into our unique underground resource. Read more here.
"TDPUD Board Advances Groundwater Plan Update and Broadband Expansion" Exciting projects were approved by the TDPUD board at the February meeting. Read more here.
"Truckee Donner PUD Board Kicks Off 2025" The TDPUD board held its first meeting of the year. Read more here.
"Truckee Donner PUD Reflects on a Transformative 2024, Plans for a Resilient Future," General Manager Brian Wright spoke to the Sierra Sun about TDPUD's successes in 2024 and trajectory going into 2025. Read more here.
"TDPUD Recaps its 2024," TDPUD's Communications Team talks with Truckee-Tahoe Radio about what the agency accomplished in 2024, and its plans for the future.
"Truckee Donner PUD awarded Transparency Certificate of Excellence," Truckee Donner Public Utility District has been awarded the District Transparency Certificate of Excellence from the Special District Leadership Foundation, in recognition of its outstanding efforts to promote transparency and good governance. Read more here.
"Resource Planning Efforts, Battery Storage Assessment Detailed by Truckee Donner PUD GM," In the latest episode of APPA's podcast, Public Power Now, Brian Wright, General Manager for California public power utility Truckee Donner Public Utility District, discusses the utility’s resource planning efforts and details a battery energy storage system assessment. Listen here
"Truckee Donner PUD Honors Board Member Joe Aguera's 37 Years of Service," Truckee Donner Public Utility District named a newly-built water pump station the Joseph “Joe” R. Aguera Pump Station, in recognition of Aguera’s 37 years of commendable service. A ceremony was held at the pump station on Aug. 28, which included Director Aguera’s family, friends, colleagues and local agency leaders. Read more
"Truckee Water Agencies Celebrate 8th Annual Water Professionals Appreciation Week," Truckee Sanitary District, Truckee Donner Public Utility District and Tahoe-Truckee Sanitation Agency express their gratitude for the community’s great water professionals and everyone who supports them. Read more
"Beat the Heat Without Breaking the Budget," TDPUD shares tips for staying cool while limiting energy use. Read more
"TDPUD Fire Season and the Possibility of Power Loss," TDPUD staff speak with KTKE Truckee-Tahoe Radio about preparing for wildfire safety outages and TDPUD's wildfire mitigation efforts. Read more and listen below.
"Finding the Pieces for the Resource Adequacy Puzzle," TDPUD Electric Utility Director Jared Carpenter spoke to the American Public Power Association about the challenges the district faces in procuring the energy needed to power Truckee, and how our IRP addresses these obstacles. Read more
TDPUD Press Releases
TDPUD Launches New Outage Management System
TDPUD Launches New Outage Management System
- New OMS provides automatically-triggered updates; only targets affected customers
- Program beta launches Monday, July 11
Truckee, Calif. (July 7, 2022)—The Truckee Donner Public Utility District is unveiling a new Outage Management System next week, which will improve the timeliness and accuracy of outage communication with customers. A beta version of the new service launches Monday, July 11, and all current customers will be automatically enrolled if TDPUD has a valid email address and mobile number attached to their account.
With TDPUD’s new OMS, customers will receive text and email alerts when they are experiencing an electric outage, as well as estimated restoration time when available. By using machine learning and predictive analytics, the system can detect a power outage and only send alerts to the customers experiencing the outage. The system is also automated, so the initial outage alert will reach customers in almost real-time. Customers can expect to receive alerts to notify them of the outage, if an estimated restoration time is established and when power has been restored. It is important to note that TPDUD’s main priority is safe and timely outage restoration, and smaller outages will often be restored before an estimated restoration time is established.
Customers and the general public will also be able to view updates on the new TDPUD outage map, found at tdpud.org/outage. While OMS alerts will only go to TDPUD customers, anyone can check the online outage map for information if their power is out. The outage map is the best resource for visitors and residents who cannot receive OMS alerts, and it will include information on which general areas are affected by the outage. During an extended outage, the emergency banner on the TDPUD website homepage (tdpud.org) will also be used to provide updates.
“The TDPUD has committed to providing this community with the best power and water service possible, and continuing to reinvest rate-payer dollars back into our utilities and infrastructure. The implementation of this new outage management system is a perfect example of a project that achieves both of these goals,” said Brian Wright, TDPUD general manager. “Our team has listened to our community’s desire for improved outage communications, and this exciting beta launch is a first step to addressing customer needs and to start getting feedback. Please tell us what you think to help us make TDPUD’s OMS the best tool possible.”
TDPUD has chosen to roll the new OMS out in a “beta version,” meaning it acknowledges it is an early version of the product that may still need some improvements. TDPUD hopes that through real-world usage and customer feedback, it can use the next few months to make the necessary upgrades to optimize the system. TDPUD customers can submit feedback by emailing service@tdpud.org.
TDPUD customers are automatically enrolled in OMS if they have a valid email address and mobile number associated with their account. TDPUD is asking customers to log in to their TDPUD SmartHub Account and verify that their contact information is up-to-date. Residents or visitors who are not TDPUD customers will not be able to receive OMS alerts, but can still sign up to receive Nixle emergency alerts by texting TDPUD to 333111.
About Truckee Donner PUD:
TDPUD is a public utility district created in 1927 and overseen by a locally-elected board of directors. TDPUD is a not-for-profit entity that provides the greater Truckee area with reliable and high-quality water and power services, while guiding the community to conserve resources. For more information about TDPUD, call 530-587-3896 or visit tdpud.org.
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Media Contact: Steven Poncelet, Truckee Donner PUD, 530-582-3951, stevenponcelet@tdpud.org.
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Media Contacts
Steven Poncelet, Strategic Affairs & Public Information Director | stevenponcelet@tdpud.org, 530-582-3951
Alex Spychalsky, Communications Program Manager | alex@tdpud.org, 530-582-3986