Important Update: TDPUD COVID-19 Customer Relief Program
- On April 15th, TDPUD’s Board took action to put in place the TDPUD COVID-19 Customer Relief Program which expands the payment assistance for the existing Payment Assistance Program (see below for details). The Board action reallocated $275,000 of funding to support primary residential energy customer who are experiencing a financial hardship due to COVID-19. The Board also doubled the payments assistance available to qualifying customers. from 1 months bill credit equal to the highest home bill in the last 12-months to up to 2 times.
- TDPUD primary residential customers can qualify if they can demonstrate a documented loss of 25% of income. Proof of filing for State or Federal unemployment would qualify.
- Truckee small businesses owners who have been forced to shut-down or dramatically reduce services due the COVID-19 restrictions - and who are TDPUD primary residential customers - may provide a signed letter attesting to the loss of income and they would qualify for this residential bill credit
- TDPUD operates the Payment Assistance Program - and temporary COVID-19 Customer Relief Program - in partnership with Sierra Community House in Truckee. To sign up, please call 775-298-0010
- Full program rules and requirements are details below and are available through the Sierra Community House.
Has your family income dropped by 25% or more? Do you qualify for the Nevada County or other assistance programs?
If you answered yes to either of these questions you may be eligible for the Energy Savings Program (ESP) and Payment Assistance Credit. We have partnered with the Family Resource Center of Truckee to conduct the outreach for the ESP program and to qualify customers. Contact the Family Resource Center of Truckee at (530) 587-2513 to see if you qualify.
Features and Benefits
Learn how home comfort & energy efficiency go hand-in-hand. Have our certified energy specialist assess your home to identify opportunities to reduce your energy and water bills and, best of all, it’s free!
In addition, receive an annual credit on your bill equal to your largest bill in the past 12 months (up to $200).
Based on what you need, they will provide you with energy and water savings products to help you start saving immediately. Products may include:
- Up to 50 energy efficient LED light bulbs
- Low-flow showerheads
- Sink aerators
- Weather stripping
- Door sweeps
- Hot water pipe insulation
Applicant must be a TDPUD account holder and primary resident, and either: meet Nevada County income guidelines, have had your family income drop by 25% or more, or qualify for other County/local assistance programs. Applicant must re-certify every two years to continue receiving the credit.
Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded energy assistance program. If you are qualified, LIHEAP may help you pay your utility bill. Assistance amounts are determined by household size, income, heat source and the previous year's energy usage and availability of funds.
The program is administered by Project Go for Nevada and Placer County residents. If you qualify, the TDPUD will receive a check from LIHEAP to be applied as a credit towards your account. Contact Project Go at (916) 782-3443 to find out if you qualify for LIHEAP.
Budget Billing is provided through the TDPUD as our Equal Payment Plan (EPP). This is a great program if you want to know how much your bill will be, if you are on a fixed income or your frequently travel. EPP is not a way to save money. You should still monitor your usage. With this program, you will know what your bill will be each month to help you plan accordingly.
EPP begins in May of each year. The program works by estimating your yearly bill based on your past 12 months of usage and then dividing that amount into equal monthly payments over a 12 month period. Your EPP amount will be recalculated with your May bill. Customers still pay for all the energy they use during the plan year.
- You must be current on your bill before joining the program.
- You must pay ONLY the EPP amount each month. Your bill will show your actual usage charges.
- If you make a payment other than the EPP amount you will be removed from the program.
- If actual usage substantially exceeds the previous years usage, your EPP amount will be adjusted accordingly.
Nevada County and other Programs
Nevada County has a utility bill assistance program for qualifying customers Click hereto learn more or check with your county of residence to see how they can help.
Community Resources Brochure
This brochure contains a listing of local resources available in the Truckee-North Tahoe region that assist individuals and families in our community. Please contact them directly to verify eligibility and learn how they might help pay a bill, access health care, or respond to a crisis.
- Must be a TDPUD customer
- Must meet Nevada County income qualifications or participate in a Truckee support program.