Truckee Donner Public Utility District
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Active Outage Updates
June 29, 2025 - UPDATE, 11:00 PM: Power has been restored to all affected customers. If you are still without power, please call 530-587-3896.
June 29, 2025 - At around 9:30pm: NV energy experienced a transformer failure which let to a temporary system wide outage. Power has been restored to the majority of customers. Customers in the Glenshire area are sill out. The estimated time to restore for Glenshire customers is 11:00 PM.
Recent Outage Recaps
March 11, 2025—At about 9am, approximately 700 customers in Sierra Meadows experienced a power outage. Power was restored to all customers by 11:15am.
Feb. 14, 2025—At about 8:10pm, about 2,700 customers experienced a short, two-minute outage, due to NV Energy needing to briefly cut power to one of our substations to complete transmission work.
Feb 13-14, 2025—Due to a severe winter storm, TDPUD experienced multiple localized outages across its system beginning the evening of Feb. 13. At about midnight, a transmission outage to one of our substations caused an outage for about 2,700 customers in the Sierra Meadows, Brockway, Airport, Deerfield, Cold Stream areas and parts of Downtown Truckee. NV Energy fixed the transmission issue at about 6:30am, and power was restored to all customers by 6:50am.
Additionally, at about 1:30am, two separate outages occurred. Once outage affected about 900 customers in Donner Lake, and smaller outage in Tahoe Donner. Power was restored to those customers by about 2:45am.
Feb. 7, 2025—At about 1:30am, we experienced an outage affecting approximately 700 customers. The outage was caused by a falling tree that grazed a power line. Power was restored to those customers at about 2:10am, but crews remained in the field to respond to other small outages due to the weather.
Jan. 7, 2024— At about 3:40pm, we experienced an outage affecting customers in Donner Lake. The outage was caused by a tree falling and breaking a power pole on South Shore Drive. TDPUD crews started work on replacing the pole, but since this would take a few hours, we also worked on restoring power to as many customers as possible by isolating the section of line that needed to be de-energized during the work. We first were able to restore power to customers on the west shore of Donner Lake, and by 6:30pm customers on the South Shore were restored as well. A handful of customers remained without power while the pole replacement was done.
Outage recaps will remain on the website for at least one week following widespread or extended outages.
Sign Up for Outage Alerts
Truckee Donner PUD has a new, automated outage management system to keep customers informed during power outages, and send real-time, customized alerts to only the customers experiencing an outage.
To sign up for outage alerts, follow these steps:
1. Log on to your SmartHub account. If you don't have a Smartub account, you'll need to create one. Click here for step-by-step instructions for creating a new account.
2. From the menu at the top of the page, select "Notifications" and then "Manage Notifications."
3. Select "Service" from the menu, and then select the options to receive email and/or text alerts for power outages.
4. Check that your contact information is up-to-date, and be sure to verify your mobile number. See the tutorial below for step-by-step instructions.
Outage Text Verification Tutorial
1. Go to tdpud.org and click “My Account” in the top right corner
2. When prompted, log in to your SmartHub account
3. Once on the homepage, click on the menu button in the top right corner
4. Under the “Notifications” tab, click “Manage Contacts”
5. If you do not have a phone number associated with your TDPUD account, click “+Add Phone Contact”
6. If you see your phone number listed, click on the green button to the right that says “Confirm Contact”
7. Click the checkboxes next to “Receive Text Messages” and “Receive Voice Calls”
8. Click the green button to the right that says “Continue”
9. Click the green button that says “Agree” to agree to the terms & conditions
10. You will receive a text with a 6-digit verification code
11. Enter the verification code in the box and click the green button that saves “Save Contact”
12. You will now receive outage text alerts! You will receive a confirmation text if the verification was successful, and in SmartHub it will say “Text Enrolled” next to your mobile number.