SmartHub FAQ

Answers to common questions about SmartHub

How do I sign up for SmartHub? 

Click on the "My Account" link at the top right of this page and sign up as a new user. You will need your account number handy to sign up. You can also download the SmartHub app and create your account there.

Below are step-by-step instructions for how to sign up for a SmartHub account, either from the TDPUD homepage or from the SmartHub mobile app

A continuacion encontrara instrucciones paso a paso sobre como registrarse para obtener una cuenta de SmartHub, ya desde la pagina de inicio de TDPUD o desde la aplicacion movil de SmartHub

From the TDPUD website/ Desde el sitio web de TDPUD:

  1. Go to tdpud.org and click on the MyAccount button in the top right corner/ Vaya a tdpud.org y haga clic en el boton “My Account” en la esquina superior derecha
  2. Click the link for New Account/ Haga clic en el enlace para cuenta nueva
  3. To create a new account, enter your billing account number (found on your bill), your last name and your email address and hit submit/ Para crear una nueva cuenta, ingrese su numero de facturacion (que se encuentra en su factura), su apellido y su direccion de correo electronico y presionar enviar
  4. You will receive an email from TDPUD titled “SmartHub Registration” with the next step to finish setting up your account. Click the “Verify Account” button in the email and set your password to complete the registration process/ Recibira un correo electronico de TDPUD titulado “SmartHub Registration” con el siguiente paso para terminar de configurar su cuenta. Haga clic en el boton “Verify Account“ en el correo electronico y configure su contraseña para completer el proceso de registro 
The image shows a website header for the Truckee Donner Public Utility District, featuring navigation links and a scenic background.
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The image shows the login page for SmartHub, a service for Truckee Donner Public Utility District, with options for account access.
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A new user registration form requesting billing account info and email confirmation for TDPUD services.
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The image is a confirmation of successful registration for SmartHub, with instructions to verify the account and set a password.
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From the SmartHub app/ Desde la aplicacion SmartHub:

  1. Download the SmartHub app to your mobile device/ Descarga la aplicacion SmartHub en tu dispositivo movil
  2. Click the link labeled “Register Now”/ Haga clic en el enlace “Register Now“
  3. To create a new account, enter your billing account number (found on your bill), your last name and your email address and click Continue/ Para crear una nueva cuenta, ingrese su numero de cuenta de facturacion (que se encuentra en su factura), su apellido y su direccion de correo electronico y haga clic en Continue
  4. You will receive an email from TDPUD titled “SmartHub Registration” with the next step to finish setting up your account. Click the “Verify Account” button in the email and set your password to complete the registration process/ Recibira un correo electronico de TDPUD titulado “SmartHub Registration” con el siguiente paso para terminar de configurar su cuenta. Haga clic en el boton “Verify Account“ en el correo electronico y configure su contraseña para completer el proceso de registro
The image shows the SmartHub app for utilities, featuring account overview, bill details, and a "GET" button to download.
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The image shows a login page for "Truckee Donner" with fields for email and password, plus options to access or register an account.
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The image shows an account registration form with fields for a billing account number, business name, and email confirmation.
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The image is a confirmation of successful registration for SmartHub, with instructions to verify the account and set a password.
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Is there a charge for using SmartHub? 

No. The SmartHub service is free.

Is there a mobile app for my phone or tablet? 

Yes. The SmartHub app is supported on the following platforms:

  • iOs 3.1 and above (iPhone and iPad)
  • Android 2.1 and above (Smartphone or Table)
I have 5 accounts. Will I be able to see them all? 

 Yes. The SmartHub home page shows all of your accounts with the amounts due.

Tips for Navigating Your Online Account

Our online customer account management platform (SmartHub) has a new look and improved features. When you log in to your account, you’ll see that SmartHub now has easier-to-navigate menus, text that’s easier to read, and new usage alerts. These upgrades address customer feedback we’ve received about the platform. Here are some tips for how to navigate the new SmartHub platform.

Here is the home screen, where you’ll see notifications from TDPUD, and overviews of your account’s usage and billing status.

The image displays a user interface for the Truckee Donner Public Utility District's website, showing payment status and usage options.

The navigation menu has moved to the left side of the screen. Previously, it was at the top of the screen. Here you can click to view your bill, make a payment, update your settings, and more.

The image shows the menu for the Truckee Donner Public Utility District website, including sections for billing and usage.

Usage Explorer is the best way to investigate your account’s water and electric usage. Here you can view trends in your usage, down to the day.

The image shows a utility usage tracker for the Truckee Donner Public Utility District, detailing daily electricity usage and temperature.

Usage Tracking is a new tool you can use to analyze your usage for a specific timeframe. Set a timeframe for a time you want more information for (if you’re hosting a holiday or event or have visitors staying over your home, etc.) and you’ll be able to see how that timeframe deviates from your average usage.

The image shows a utility tracking page with options to monitor usage, and an example entry for a "Super Bowl Party" event.

To return to the homepage, click the TDPUD logo in the upper right-hand corner.

The image displays the usage tracking page of the Truckee Donner Public Utility District, including bill and payment options.

If you have any questions about how to navigate your online account, call or email our customer service department at 530-587-3896 or service@tdpud.org.